Agilent Technologies Inc. (NYSE: A) recently
announced that Frost & Sullivan recognized Agilent with the 2012 Europe Frost & Sullivan Customer Service
Leadership Award for Calibration Services.
"With a highly integrated team of
professionals and an unswerving focus on resolving customer queries and meeting
their changing requirements, Agilent has performed exceedingly well in terms of
delivering the highest quality of calibration services," said Frost &
Sullivan research analyst Prathima Bommakanti. "A high degree of
responsiveness to customer feedback and steady customer interaction has helped
the company develop better services, while gaining a reputation for utmost
reliability and trustworthiness."
"Providing the highest levels of
repair and calibration services to all Agilent's European electronic
measurement equipment customers has always been a key focus for us," said
Chris Rennie, general manager for Agilent's service and support unit for
Europe, the Middle East and Africa. "Our continuous improvements in
operational excellence and a recently expanded range of services across Europe
have helped drive our customer satisfaction to an all-time high. I am delighted
for our whole team to see all their efforts recognized through the Frost &
Sullivan 2012 European Calibration Service Leadership Award."
Agilent is involved with more than 35
standards groups and associated with calibration standards committees that
support ISO/IEC 17025:2005, ILAC-G8, ISO Guide for Expression of Uncertainty
and ANSI/NCSLI Z540.3. Agilent also offers accredited calibrations (with
accreditations from European bodies such as UKAS, COFRAC, ENAC and ISRAC),
standard lab calibrations through its UK Centre of Expertise in collaboration
with the UK National Physical Laboratory and country-specific calibration
services such as Poverka service for its Russian customers.
Agilent provides calibration services in the EMEA region to more than 3,000 customers across 27 countries.
About Best Practice Awards
Frost & Sullivan's Best Practices
Awards recognize companies in a variety of regional and global markets for
demonstrating outstanding achievement and superior performance in areas such as
leadership, technological innovation, customer service and strategic product
development. Industry analysts compare market participants and measure
performance through in-depth interviews, analysis and extensive secondary
research in order to identify best practices in the industry. More information
is available at www.awards.frost.com.
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About Agilent Technologies
Agilent Technologies Inc. (NYSE: A) is
the world's premier measurement company and a technology leader in chemical
analysis, life sciences, electronics and communications. The company's 18,700
employees serve customers in more than 100 countries. Agilent had net revenues
of $6.6 billion in fiscal 2011. Information about Agilent is available at www.agilent.com.