"The expansion of Gold Care means that Tektronix is even better
positioned to help customers bring their products to market faster by
minimizing downtime and increasing operating efficiency," said Ron Voigt,
President, Commercial Sales at Tektronix. "We found that our customers
were regularly requesting products that offered the high level of service and
ease of ownership provided by Gold Care. We anticipate the continued success and
growth of the Gold Care Plans and look forward to helping both new and current
customers get the most value from their Tektronix product."
Released in 2010, Gold Care Plans are designed to give customers a
worry-free ownership experience across mid-range and high-performance
instruments such as oscilloscopes and spectrum analyzers. Gold Care delivers
such benefits as equivalent loaner products, coverage of customer-caused
damage, including EOS and ESD, and priority access to technical support
resources. Tektronix is the only test and measurement instrument provider to
offer a "gold care" support option of this magnitude.
"As a Lab Manager at Ericsson Sweden, I am very pleased to hear
that we now can add this option on our installed base. Knowing that projects
will not be delayed due to failure of instruments or probes, loaned units are
available within a day or two, and that we can still meet any tight timelines
on projects is invaluable. Time is money. Gold care simply makes my life
easier," said Dino Terzitane, lab manager, Ericsson Sweden.
The core features available in Tektronix Gold Care Plans - at a single
price - include:
- A loaner product of equal or higher performance on product failures of any type
- Discount on factory-certified calibration
- Coverage of customer-caused damage, including EOS & ESD
- Priority processing of all failed products
- Priority access to Tektronix technical support and call centers
- Uninterrupted coverage for up to 5 total years
For more than 65 years, customers have trusted in Tektronix to provide
products that meet their testing, measurement, control and monitoring needs. To
accompany the strength of its products, the company offers a full suite of
service plans, providing customers with a level of care unmatched in
the test and measurement industry.
Availability
Gold Care Service Plans are available on selected new and previously purchased products to customers in the US, Canada, Europe, China and Japan. Contact your local sales representative to request Gold Care with you new products or your local service center to apply Gold Care to your current instrument inventory.
Gold Care Service Plans are available on selected new and previously purchased products to customers in the US, Canada, Europe, China and Japan. Contact your local sales representative to request Gold Care with you new products or your local service center to apply Gold Care to your current instrument inventory.
About Tektronix
For more than sixty five years, engineers have turned to Tektronix for test, measurement and monitoring solutions to solve design challenges, improve productivity and dramatically reduce time to market. Tektronix is a leading supplier of test equipment for engineers focused on electronic design, manufacturing, and advanced technology development. Headquartered in Beaverton, Oregon, Tektronix serves customers worldwide and offers award-winning service and support. Stay on the leading edge at www.tektronix.com.
For more than sixty five years, engineers have turned to Tektronix for test, measurement and monitoring solutions to solve design challenges, improve productivity and dramatically reduce time to market. Tektronix is a leading supplier of test equipment for engineers focused on electronic design, manufacturing, and advanced technology development. Headquartered in Beaverton, Oregon, Tektronix serves customers worldwide and offers award-winning service and support. Stay on the leading edge at www.tektronix.com.